Data Privacy Policy for Asdia Wild (Pty) Ltd - Effective Date: 2024/10/01
1. Introduction
At Asdia Wild, we value your privacy and are committed to protecting your personal information. This Data Privacy Policy explains how we collect, use, share, and safeguard your data when you stay with us, use our services, or interact with our website.
2. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, address, email, phone number, date of birth, passport/ID number.
- Payment Information: Credit/debit card details, billing address.
- Booking Information: Room preferences, special requests, stay history.
- Communication Data: Emails, phone calls, and other communications with us.
- Digital Data: IP address, browser type, device information, and usage data when you visit our website or use our Wi-Fi services.
- Sensitive Data: Health information or special accommodations requests (only as necessary and with your explicit consent).
3. How We Use Your Information
We use your personal information for the following purposes:
- Booking and Reservations: To process and manage your reservations and provide you with the services you request.
- Customer Service: To respond to your inquiries and fulfil your requests.
- Marketing and Promotions: To send you promotional materials, offers, and updates (only if you have opted in).
- Improving Our Services: To analyse usage data to enhance our services, improve customer experience, and personalize your stay.
- Legal Compliance: To comply with legal obligations, such as tax and record-keeping requirements.
4. How We Share Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who assist us in operating our business, such as payment processors, IT support, and marketing agencies.
- Business Partners: Companies we partner with to offer you special promotions or services, such as tour operators or car rental companies.
- Legal Authorities: When required by law, to comply with legal processes or respond to government requests.
We do not sell your personal information to third parties.
5. Data Security
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure access controls. Only authorized personnel have access to your data, and they are required to maintain its confidentiality.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. After this period, your data will be securely deleted or anonymized.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to any inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data, subject to legal obligations.
- Objection: Object to the processing of your data for marketing purposes.
- Data Portability: Request to receive your data in a structured, commonly used format.
To exercise these rights, please contact us at info@asdiawild.co.za.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, personalize content, and analyse traffic. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
9. Changes to This Policy
We may update this Data Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.
10. Contact Us
If you have any questions or concerns about this Data Privacy Policy, please contact us at info@asdiawild.co.za